Privacy Policy

Last updated: February 2026

Furniture Design Studio ("we", "us", or "our") is committed to protecting the privacy of personal information collected through our website, communications and business operations. This Privacy Policy outlines how we collect, use, store, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Privacy and Other Legislation Amendment Act 2024.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Furniture Design Studio is a commercial joinery and custom cabinetry company based in Perth, Western Australia. We design, manufacture and install custom cabinetry for commercial and residential interiors across Western Australia, servicing the retail, hospitality, health, education and residential sectors.

Phone: (08) 9302 6016

Email: team@fds.com.au

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name, job title and company name
• Email address, phone number and postal address
• Project details and specifications you share with us
• Records of communications between you and our team
• Website usage data, including IP address, browser type, device information, pages visited and referring URLs
• Any additional information you voluntarily provide through our contact forms, email correspondence or in-person consultations

We do not collect sensitive information (such as health, racial or ethnic origin, political opinions, religious beliefs or sexual orientation) unless it is directly relevant and you have provided your explicit consent.

3. How We Collect Personal Information

We collect personal information through:

• Direct contact: when you submit an enquiry via our website contact form, email us, call us or meet with us in person
• Our website: through standard web server logs and analytics tools when you browse our site
• Third parties: in some cases, personal information may be provided to us by architects, interior designers, builders or project managers you are working with, where you have authorised them to share your details
• Social media: if you interact with us through our Instagram, Facebook, LinkedIn or Pinterest accounts

Where practical, we will collect personal information directly from you. If we receive your information from a third party, we will take reasonable steps to ensure you are aware of this collection.

4. Why We Collect Personal Information

We collect personal information for the following purposes:

• To respond to your enquiries and provide project quotations
• To deliver our joinery, cabinetry and installation services
• To communicate with you about your project, including scheduling and updates
• To manage our business operations and maintain accurate records
• To improve our website, services and customer experience
• To comply with our legal and regulatory obligations
• To send you relevant updates about our services, where you have consented or would reasonably expect to receive such communications

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

5. Website Analytics and Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and to collect aggregated usage data. This may include:

• Essential cookies: required for the website to function correctly
• Analytics cookies: used to understand how visitors interact with our website, including pages visited, time spent on pages and navigation paths
• Third-party cookies: our website may use third-party services such as Google Analytics, which collect anonymous usage data to help us improve our site performance

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

We do not use tracking pixels or automated tools to build individual profiles for targeted advertising purposes.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and subcontractors involved in delivering our services to you
• Third-party service providers who assist us with website hosting, email communications, IT support and business operations
• Architects, interior designers, builders or other professionals engaged on your project, with your knowledge
• Professional advisors, including accountants and legal representatives
• Government authorities or regulatory bodies, where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

7. Overseas Disclosure

We generally do not transfer personal information overseas. If a situation arises where we need to disclose your personal information to an overseas recipient (for example, through a cloud-based service provider with servers located outside Australia), we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or is subject to a substantially similar privacy regime.

8. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

• Secure storage of physical records in locked premises
• Password protection and access controls on digital systems
• Use of encrypted connections (SSL/TLS) on our website
• Regular review of our data handling and security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

9. Data Retention

We retain personal information only for as long as it is needed to fulfil the purposes outlined in this policy, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Project records and associated correspondence may be retained for a reasonable period following project completion in order to manage warranties, respond to queries or comply with legal obligations.

10. Automated Decision-Making

In accordance with the Privacy and Other Legislation Amendment Act 2024, we advise that we do not currently use automated decision-making processes that substantially affect your rights or interests. Should this change in future, we will update this policy and ensure appropriate transparency and safeguards are in place.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate, incomplete, out-of-date or misleading information
• Request deletion of personal information that is no longer required for the purpose it was collected
• Withdraw consent for any processing based on your consent
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.

12. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Post: GPO Box 5288, Sydney NSW 2001

13. Third-Party Links

Our website may contain links to external websites, including our social media profiles on Instagram, Facebook, LinkedIn and Pinterest. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

14. Children's Privacy

Our services are directed at businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with the revised date noted at the top. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:

Furniture Design Studio

Phone: (08) 9302 6016

Email: team@fds.com.au

© 2026 Furniture Design Studio. All rights reserved.